Order Information
Order Process
Please allow1-2 days to process your order. Allow 7-10 business days for shipping time.
Once your order is processed, you will receive an on-screen confirmation letting you know the order process has begun. We then pull your order and process it. Once we have shipped your order, you will also receive a shipping confirmation e-mail with your order details for your records, along with either a Fed Ex or USPS tracking number (if applicable) for your convenience. If you have any problems while submitting your order, please contact our Grand Canyon Mail Order Store at 928-638-2526 Ext 5557, 8 a.m. to 4:30 p.m. (MST), Monday through Friday.
Sales Tax
Arizona residents are required to pay sales tax on all orders (currently 7.725%). Sales tax will not be applied to orders placed from or shipped outside of Arizona.
Payment Methods
We accept Visa, MasterCard, and American Express, or Diners Club.
Your billing address must match the billing address on your credit card, but your shipping address may differ.
We do not accept checks or money orders.
No discounts are currently offered online for GCA Members.
Do not send cash! Sorry, no C.O.D. deliveries.
Secure Checkout Process
Your order is protected by SSL (Secure Sockets Layer) during checkout. The information you supply is encrypted at high grade 256 bit depth before being sent to our servers. This protects your transaction from unauthorized viewing while being transported across the Internet.
Missing or Damaged Items
If any of your items are missing or damaged when your package arrives, please contact us immediately and we will send you that item or exchange it for you as soon as possible. If your order was shipped via Fed Ex please save the box and all packing material in order to initiate a damage claim with Fed Ex. Depending on the results, we can file a claim for the repair or replacement cost of the package contents up to the declared value. To initiate the claim go to fedex.com.
Backorders
While we normally maintain a sufficient level of inventory of items in our retail distribution center there are rare occasions when the distribution center is out of stock. If this occurs, it requires us to have the product shipped from one of our gift stores in the park which may add a few days to the estimated delivery time. If an item you have selected is temporarily out of stock at the time of your order, you will be notified via e-mail and advised of the expected ship date of the backordered item. Your order will be charged for the item upon checkout, but will be shipped without any additional charges. If for any reason you wish to cancel a backordered item, please contact us via the Grand Canyon Mail Order Store at 928-638-2526 Ext 5557, 8 a.m. to 4: 30 p.m. (MST), Monday through Friday.
View Order History
To view past orders, login to your account by clicking the Login/Register link in the upper left-hand corner of the home page. Once you are logged in, click on the View Order History link on the right-hand side of the page under Account Area.
Edit Account Profile and Change Password
To edit your account profile and/or change your password, login to your account by clicking the Login/Register link in the upper left-hand corner of the home page. Once you are logged in, click on either Edit Profile or Change Password on the left-hand side of the page under Account Maintenance.
Color Accuracy
Due to deficiencies inherent on the World Wide Web, exact shade replication is difficult. Please know that every measure was taken to accurately translate each shade for visitors at our site.
Questions Regarding Your Order?
Contact Us: 928-638-2526 Ext 5557, Mon – Fri 8am- 4:30 pm(MST) (closed Holidays)Orders placed On Friday, Saturday, Sunday are processed on Mondays. Orders placed on a Holiday are processed on next open business day.